Technical Support Specialist
Kampala, Uganda
Full time
Technical Services
Job Description
We are looking for a Technical Support Specialist to provide expert assistance to our customers on laboratory equipment installation, operation, and maintenance.
Responsibilities
- Install and commission laboratory equipment at customer sites
- Provide training to customers on equipment operation and maintenance
- Troubleshoot equipment issues and perform repairs
- Maintain service records and documentation
- Coordinate with manufacturers for technical support and spare parts
- Prepare technical reports and service summaries
Requirements
- Diploma or Bachelor's degree in Biomedical Engineering, Electronics, or related field
- 1-2 years of experience in equipment service or maintenance
- Strong problem-solving and analytical skills
- Good communication skills for customer interaction
- Willingness to travel within East Africa
- Experience with laboratory equipment is a plus
Benefits
- Competitive salary (UGX 1,800,000 - 2,800,000/month)
- Technical training and certifications
- Health insurance
- Career growth opportunities